We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at art@exposedart.me. Please note that returns will need to be sent to the following address: Kalda tn 9, 11625 Tallinn, Estonia.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return question at art@exposedart.me.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Custom and personalized works
Custom works, including EXPOSE ME commissions and any artwork made to a customer’s specifications or from customer-supplied images or files, are made to order and are final sale. They cannot be returned, exchanged, or refunded for change of mind. This does not affect any rights that cannot legally be excluded, including rights relating to defective, damaged, incorrect, or non-conforming goods.
Other exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Please contact us at art@exposedart.me if you have questions about whether an item is eligible for return.
Exchanges
The fastest way to ensure you get what you want is to return the eligible item you have and, once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
For eligible non-custom goods shipped into the European Union, you generally have the right to cancel or return your order within 14 days, for any reason and without a justification. This cooling-off right does not apply to goods made to order or clearly personalized, including custom works. This does not affect your statutory rights if goods are defective, damaged, incorrect, or otherwise non-conforming.
Refunds
We will notify you once we’ve received and inspected an eligible return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at art@exposedart.me.