Versand

SHIPPING POLICY

Last updated: September 7, 2026

This Shipping Policy applies to orders placed through the EXPOSED online store.

If you have any shipping questions, contact us at exposed@exposed.me.

1. ORDER PROCESSING

Orders are processed after payment has been successfully received.

Because EXPOSED artworks are physical works produced on authentic medical imaging film, some items may require production time before dispatch.

Processing times may vary depending on:

  • product type;

  • artwork size;

  • current film availability;

  • production workload;

  • custom preparation requirements; and

  • whether the order contains made-to-order or custom work.

Estimated dispatch and delivery times shown at checkout are estimates and are not guaranteed unless expressly stated otherwise.

2. CUSTOM AND EXPOSE ME ORDERS

Custom EXPOSE ME works and other made-to-order projects may require additional production time.

Where applicable, production begins after:

  • project details have been confirmed;

  • payment has been received; and

  • the customer has approved the final proof or artwork where approval is required.

Custom projects are not considered ready for shipment until production is complete.

3. SHIPPING RATES

Shipping rates are calculated at checkout based on the destination, package size, weight, selected service, and available carrier rates.

Available shipping methods may differ by country or region.

Where live carrier rates are available, the rate shown at checkout is based on information provided by the relevant shipping service or carrier.

4. SHIPPING DESTINATIONS

We ship to selected destinations in Europe, the United States, and other supported international markets.

Shipping availability is determined at checkout.

If we are unable to ship to your address, the available shipping methods may not appear at checkout.

For help with a destination that is not available, contact exposed@exposed.me.

5. DELIVERY TIMES

Delivery times vary depending on destination and shipping service.

Estimated transit times shown at checkout begin after the order has been dispatched, not from the date the order is placed.

Delivery may be affected by circumstances outside our reasonable control, including:

  • carrier delays;

  • customs processing;

  • weather;

  • holidays;

  • strikes;

  • local delivery disruptions;

  • incorrect address information; or

  • other transport or logistics issues.

We are not responsible for delays caused solely by the carrier or customs authorities, but we will assist where reasonably possible.

6. TRACKING

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after the shipping label is created.

7. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before placing your order.

If you notice an error, contact us immediately at exposed@exposed.me.

We cannot guarantee that an address can be changed once an order has entered production or has been handed to the carrier.

Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.

8. CUSTOMS, DUTIES AND IMPORT TAXES

International shipments may be subject to customs duties, import taxes, handling fees, or other local charges.

Unless otherwise stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient where permitted by applicable law.

Customs requirements vary by country.

EXPOSED is not responsible for delays caused by customs authorities.

9. DAMAGED SHIPMENTS

Please inspect your order as soon as possible after delivery.

If your package or artwork arrives damaged, contact us promptly at exposed@exposed.me.

Please include:

  • your order number;

  • a description of the damage;

  • photographs of the artwork;

  • photographs of the packaging; and

  • photographs of the shipping label where possible.

Please keep all original packaging until the issue has been reviewed.

If the item is confirmed to have arrived damaged, defective, or incorrect, we will provide the remedy required by applicable law or otherwise agreed with you.

10. LOST OR MISSING SHIPMENTS

If tracking shows unusual delay or a shipment appears to be lost, contact us at exposed@exposed.me.

We may need to open an investigation with the carrier before a replacement or other resolution can be provided.

A shipment is not considered lost solely because it is delayed.

11. DELIVERY CONFIRMATION

Where tracking confirms delivery to the shipping address provided by the customer, the shipment will generally be considered delivered.

If tracking shows delivery but you cannot locate the package, please first check:

  • the delivery location;

  • household members;

  • reception or concierge;

  • neighbors;

  • parcel lockers; and

  • local carrier instructions.

Then contact us if further assistance is required.

12. REFUSED OR UNCLAIMED SHIPMENTS

If a shipment is refused, not collected, or returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the item is sent again.

Any refund eligibility for returned shipments will be determined under our Return Policy and applicable law.

Custom and personalized works remain subject to the final-sale rules in our Return Policy and Terms of Service.

13. RETURNS

Shipping rules relating to returns are governed by our Return Policy.

Do not return an item without contacting us first.

Return enquiries should be sent to:

exposed@exposed.me

Approved returns may be sent to:

EXPOSED
Kalda tn 9
11625 Tallinn
Estonia

14. CONTACT

For shipping, tracking, delivery, or logistics questions:

exposed@exposed.me